Privacy Policy

1. Introduction

Tosio Digital Store ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when:

• Creating an account
• Making a purchase
• Subscribing to our newsletter
• Contacting customer support

This information may include:

• Name
• Email address
• Phone number (if provided)
• Billing information

2.2 Payment Information

Payment processing is handled by Cashfree, our third-party payment gateway. We do not store your complete credit card, debit card, UPI, or net banking credentials on our servers.

We receive and store only:

• Payment transaction IDs
• Payment status
• Order references
• Last 4 digits of card (if applicable)

2.3 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website

3. How We Use Your Information

We use the collected information for:

• Processing and fulfilling orders
• Delivering digital products via email
• Sending order confirmations and receipts
• Providing customer support
• Sending marketing communications (with your consent)
• Improving our website and services
• Preventing fraud and ensuring security
• Complying with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

4.1 Service Providers

• Cashfree: Payment processing
• Email Service Providers: Sending transactional and marketing emails
• Hosting Providers: Website and database hosting

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure database storage with access controls
• JWT authentication for admin access
• Regular security audits and updates
• Rate limiting to prevent abuse

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Order and payment records are retained for a minimum of 7 years for tax and accounting purposes.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us at privacy@tosio.com

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences (e.g., dark mode)
• Maintain your session
• Analyze website traffic and usage

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@tosio.com
Support: support@tosio.com
Website: Contact Page